(in accordance with the Consumer Protection Act 1999 of Malaysia) We are committed to ensuring that all products sold meet reasonable quality and safety standards in accordance with the Consumer Protection Act 1999 of Malaysia.

Return & Refund Rights

Customers may request a return, replacement, or refund under the following circumstances:

  • Product received is damaged or defective
  • Product does not match the description or order
  • Product is unsafe for consumption or use
  • Wrong item delivered
  • Missing item from the order

Claim Period

All claims must be submitted within 3 days after receiving the product:

  • Proof of purchase is required
  • Clear photos or videos of the product must be provided for verification purposes

Non-Refundable Situations

Returns or refunds will not be accepted for:

  • Opened, used, or consumed products
  • Change of mind after purchase
  • Damage caused by improper storage or handling by the customer
  • Delivery delays caused by incorrect shipping information provided by the customer

Verification Process

  • All requests are subject to review and verification
  • We reserve the right to reject claims that do not comply with this policy
  • If approved, customers may receive:
    • Product replacement
    • Full refund
    • Partial refund

Refund Method

Approved refunds will be processed through:

  • Original payment method, or
  • Bank transfer

Refund processing may take approximately 3 to 14 working days depending on the bank or payment provider.

Consumer Rights

This policy does not limit or exclude any consumer rights provided under the Consumer Protection Act 1999 of Malaysia. Consumers may refer disputes to the Tribunal for Consumer Claims Malaysia where applicable.

Contact Us

For any inquiries regarding returns or refunds, customers may contact our official customer support channels.